Privacy Policy

Privacy Policy

Handcrafted Keepsake Gifts

Last updated: September 1, 2026

This Privacy Policy explains how Handcrafted Keepsake Gifts ("we," "us," or "our") collects, uses, and shares personal information when you visit handcraftedkeepsakegifts.com (the "Site"), place an order, create an account, contact us, or submit information for a personalized product.

Personal information is information that identifies, relates to, describes, or could reasonably be linked to an individual.

1. Information We Collect

Device and Usage Information

When you visit the Site, we may automatically collect information such as your browser type, device type, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.

We use this information to operate the Site, understand Site use, improve the customer experience, protect against fraud, and maintain Site security. This information may be collected through cookies, log files, pixels, and similar technologies.

Order and Account Information

When you place an order, create an account, or contact us, we may collect your name, billing address, shipping address, email address, phone number, and order details. Payment information is processed by Shopify and our payment providers.

We use this information to process payments, fulfill and ship orders, send confirmations and updates, communicate with you, prevent fraud, and comply with legal obligations.

Personalization and Customer-Uploaded Content

For personalized products, we may collect names, monograms, custom text, quotes, dates, photos, and other images or files you submit.

We use this information only as needed to create a preview or proof, produce and fulfill your personalized item, communicate about your order, and address order issues. Customer photos and personalization details are treated as personal information. We do not use customer photos for marketing, advertising, social media, or sample galleries without separate permission.

Customer Support Information

We collect information you provide when you contact us, including email messages, order details, and other information needed to answer your questions or resolve an issue.

2. How We Use Personal Information

We use personal information to:

  • provide, process, and fulfill orders, including custom personalization;
  • process payments and arrange shipping;
  • communicate about orders, questions, and customer-service matters;
  • improve and secure the Site;
  • prevent fraud and protect our business and customers;
  • comply with legal obligations; and
  • send marketing communications when you have consented or when otherwise permitted by law. You may opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us.

We do not sell personal information.

3. How We Share Personal Information

We share personal information only as needed to operate our business and fulfill orders. This can include:

  • Shopify, which powers our online store. Read Shopify's Privacy Policy.
  • Payment providers, to securely process payments.
  • Shipping carriers, to deliver orders.
  • Production and personalization providers, when limited information, photos, or custom text is needed to produce a personalized item.
  • Analytics and advertising providers, when those tools are enabled on the Site, to help us understand Site use and reach customers with relevant advertising.
  • Government authorities, law enforcement, or other parties, when required by law or when reasonably necessary to protect our rights, customers, or business.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us.

4. Cookies and Similar Technologies

Cookies are small files placed on your device when you visit a website. We use functional, performance, and similar cookies to operate the Site, remember preferences, understand how the Site is used, and improve your experience.

You can control cookies through your browser settings. Blocking or deleting cookies may affect certain Site features.

If analytics or advertising services are enabled on the Site, those providers may use cookies or similar technologies according to their own privacy policies and available opt-out choices.

5. Advertising Choices

We may use personal information to provide marketing communications or relevant advertising, where permitted by law. You can opt out of marketing emails by selecting the unsubscribe link in the email.

You may also be able to control interest-based advertising through your browser settings or industry opt-out tools, including the Digital Advertising Alliance opt-out portal.

6. Retention

We retain order, account, and personalization information, including photos, only for as long as reasonably necessary to fulfill orders, provide customer service, resolve disputes, meet legal and accounting obligations, and enforce our agreements.

7. Your Privacy Choices and Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information, and to opt out of certain uses of personal information.

To make a request, email us at info@handcraftedkeepsakegifts.com. We may need to verify your identity before completing a request. We will respond as required by applicable law.

8. Children

The Site is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can review and address the request.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmitting or storing information is completely secure, so we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Site features, or legal requirements. The "Last updated" date will show when the policy was most recently revised.

11. Contact Us

For privacy questions, requests, or complaints, contact:

Handcrafted Keepsake Gifts
608 Cassel Hills Ct.
Vandalia, OH 45377
United States
Email: info@handcraftedkeepsakegifts.com