Returns, Refunds and Exchanges

Return, Refunds, and Exchanges Policy

Handcrafted Keepsake Gifts

Last updated: September 1, 2026

We want you to be pleased with your purchase. This policy explains returns, refunds, replacements, and exchanges for items purchased from Handcrafted Keepsake Gifts.

1. Return Window for Eligible Items

Non-personalized items may be returned within 15 calendar days after delivery, provided they are unused, in the same condition received, and in their original packaging. Please keep your receipt or proof of purchase.

To request a return, email info@handcraftedkeepsakegifts.com. Do not send an item back before receiving return instructions. We may not accept items returned without prior authorization.

For an approved return of a non-personalized item that is not defective, damaged, or incorrect, the customer is responsible for return shipping costs.

2. Personalized and Made-to-Order Items

Personalized and made-to-order items are not eligible for return or exchange due to a change of mind, dislike of the selected design, or an error in text, names, dates, or photos supplied by the customer.

This includes products customized with names, monograms, dates, quotes, photos, artwork, or other customer-provided information.

If we provide a proof and you approve it, we will produce the approved design. For products with a live preview or on-site personalization tool, the preview is a guide and small differences in color, scale, placement, or finish can occur during production.

3. Damaged, Defective, Incorrect, or Production-Error Items

Please inspect your order when it arrives. Contact us promptly at info@handcraftedkeepsakegifts.com if an item is damaged, defective, incorrect, or contains a clear production error. Include clear photos of the item, packaging, and shipping label when relevant.

If we confirm a damaged, defective, incorrect, or production-error item, we will work with you to provide an appropriate replacement, refund, or return label. In these situations, you will not be responsible for return-shipping costs.

4. Exchanges

Eligible non-personalized items may be returned under Section 1. Once the return is accepted, you may place a separate order for the item you want.

Personalized and made-to-order products are not exchangeable unless there is confirmed damage, a defect, an incorrect item, or a production error.

5. Non-Returnable Items

The following are not eligible for return unless they are damaged, defective, incorrect, or contain a production error:

• personalized or custom-made products;
• sale or clearance items; and
• gift cards.

6. Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved. If approved, we will issue the refund to the original payment method.

Your bank or card issuer may need additional time to process and post the refund. Original shipping charges are not refundable for a change-of-mind return, unless required by law.

7. Contact Us

For return questions or to request a return, contact:

Handcrafted Keepsake Gifts
Email: info@handcraftedkeepsakegifts.com